Privacy Policy

1. Information we collect

We collect information you provide directly, and some information generated by your use of the Service:

• Account information — name, email, phone number, and password (or your Google account identifier, if you sign in with Google).
• Property & tenancy information — property/unit details, rent, deposits, lease terms, family member details, and address, entered by owners and tenants.
• Documents — identity documents, lease agreements, and expense receipts you choose to upload.
• Payment information — invoice and payment records (amount, status, method). We do not store your full card or bank account number — those are handled directly by our payment processors.
• Maintainer location — service address/coordinates and service radius, used to match maintainers to nearby maintenance tickets.
• Usage data — pages visited and basic device/browser information, collected via analytics.

2. How we use your information

We use your information to operate the Service: to create and secure your account, connect owners with their tenants and maintainers, generate invoices and process payments, route maintenance tickets, send the notifications you'd expect (invoices, approvals, ticket updates), and improve the Service. We do not use your data for purposes unrelated to operating Casa One, and we do not sell it.

3. Third parties we share data with

We use the following third-party service providers to operate Casa One. Each processes only the data necessary for its specific function, under its own security and privacy commitments:

• Supabase — database, authentication and file storage hosting.
• Google — optional "Sign in with Google" authentication.
• Razorpay & PhonePe — payment processing for rent and other invoices.
• Twilio — SMS notifications, where enabled by your property owner's organization.
• Your organization's email provider — transactional email (invoices, verification links, notifications).
• PostHog — product analytics, to understand how the Service is used and improve it.

Beyond these processors, we only share your information with the other users it needs to reach for the Service to function — for example, a tenant's profile and documents are visible to their own property owner, and a maintenance ticket is visible to the assigned maintainer.

4. Cookies & analytics

We use essential cookies to keep you signed in, and analytics (PostHog) to understand product usage. We don't use third-party advertising cookies or trackers.

5. Data security

Every organization's data is isolated using database-level row security, so one property owner's data is never visible to another's. We support optional two-factor authentication (2FA) for account sign-in, and encrypt sensitive credentials (such as SMTP and SMS provider secrets) at rest. No system is 100% secure, but we take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

6. Data retention

We retain your information for as long as your account is active, or as needed to provide the Service (for example, invoice and payment history is retained for the property owner's records). If you request account deletion, we delete or anonymize your personal data except where we're required to retain it by law (e.g. financial records) or need to retain it to resolve disputes.

7. Your rights

You have the right to access, correct, or request deletion of your personal information, and to withdraw consent for optional processing (such as analytics) where applicable. To exercise any of these rights, contact us using the details below.

8. Children's privacy

Casa One is not directed at, and is not knowingly used by, individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll provide reasonable notice before they take effect.

10. Contact & Grievance Officer

For any privacy question, request, or complaint, contact our Grievance Officer:

[Grievance Officer Name]
Email: casaone@jerose.in
Address: [Registered Business Address]